This is regards with issue of my xperia x 10 mobile which was submitted to Sony ericsson customer care on 19 September 2011 for the issue of touch screen problem and continuous hanging problem, however they have just taken my mobile for 7 days and noting to rectify the issue and returned me back with the response of no issue reported. However i have re-monitored my handset for next one month and found that my issue was not resolved.
On 16 nov 2011 i have re-submitted my handset back to them, and they finally deciede the issue with motherboard and they ensured me for replacement with new device, But they asked me again 10 days time to complete replacement process.
I was ready for replacement but after 10 days when i called them back for status update i found customer care contact number mentioned in website was not working and no body picking the call, So again i traveled again personally to customer care office.
I was totally shock after hearing response from them, Now they were denied to do replacement and even didn't rectify the issue, I thought to escalate this to next level management but customer care guys behaved so rudely and did not ready to share the manager details.
So now i have no scope level going rather then taking the legal action against them, So i have sent them legal notice on 20 December but even they not replied to notice also.
I am totally fad-up and wasted my 5 month of valuable time and faced lot of mental harassment. Please assist me to proceed further, So that at least i can get my phone replaced.
Date of purchase 20/12/2010.
IMEI no. 01237900-667689-8
please help me out, please guide me what i have to do.
Thank you
Amit singh
fmssingh@gmail.com
08800678559
Source: http://www.consumercourtforum.in/f50/sony-ericsson-xperia-x-10-a-57842/
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